JoeBcrafts accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 hours of purchase
Items that can’t be returned or exchanged
Custom or personalized orders
Include any products that are configured, personalized, or inscribed such as, engravings, stamps, monograms, embroidery, embossing, etching, carving or printing.
Products which include manually entered values for sizes. Sizes selected from a JoeBcrafts provided list are not custom.
Products with a stain or finish that was requested to be different from standard product options.
Digital downloads
Custom or Personalized Return Exceptions
Custom or Personalized Items can be returned if there is an error or omission
Misspellings
Incorrect Size
Conditions of return
Buyers are responsible for return shipping costs.
Refund will be initiated upon receipt of product and inspection.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Processing Time and Delivery
Processing times vary per product. Refer to item description for processing time.
Delivery time is not guaranteed.
Large items will be shipped UPS Ground.
Small and Medium items will be shipped USPS First Class or Priority.
Carriers can experience delays due to volume, staffing, natural disasters, manmade disasters, etc.
Customs, VAT, Import Duties and Taxes
JoeBcrafts makes and ships items from the state of Indiana in the United States of America.
Items shipped to Indiana will have sales tax.
Items shipped out of Indiana will require the customer to report use/sales tax as required for their location.
Customer outside the United States is responsible for any and all fees for their country.
JoeBcrafts is not responsible for any delays due to customs and import processing.
