JoeBcrafts accept returns, exchanges, and cancellations
- Contact me within: 14 days of delivery
- Ship items back within: 30 days of delivery
- Request a cancellation within: 2 hours of purchase
Items that can’t be returned or exchanged
- Custom or personalized orders
- Include any products that are configured, personalized, or inscribed such as, engravings, stamps, monograms, embroidery, embossing, etching, carving or printing.
- Products which include manually entered values for sizes. Sizes selected from a JoeBcrafts provided list are not custom.
- Products with a stain or finish that was requested to be different from standard product options.
- Digital downloads
Custom or Personalized Return Exceptions
- Custom or Personalized Items can be returned if there is an error or omission
- Incorrect Size
Conditions of return
- Buyers are responsible for return shipping costs.
- Refund will be initiated upon receipt of product and inspection.
- If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Processing Time and Delivery
- Processing times vary per product. Refer to item description for processing time.
- Delivery time is not guaranteed.
- Large items will be shipped UPS Ground.
- Small and Medium items will be shipped USPS First Class or Priority.
- Carriers can experience delays due to volume, staffing, natural disasters, manmade disasters, etc.
Customs, VAT, Import Duties and Taxes
- JoeBcrafts makes and ships items from the state of Indiana in the United States of America.
- Items shipped to Indiana will have sales tax.
- Items shipped out of Indiana will require the customer to report use/sales tax as required for their location.
- Customer outside the United States is responsible for any and all fees for their country.
- JoeBcrafts is not responsible for any delays due to customs and import processing.